Front Desk Support Office @ Boon Lay- Roving | Up to $2800 p.m.

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer support organization in Singapore is hiring Support Officers to provide assistance at the front counter, manage customer enquiries, and support daily operations. Candidates should have a pleasant demeanor and be proficient in Microsoft Office. This role is ideal for those with customer service experience. Working hours are Monday to Friday, with additional Saturday hours.

Qualifications

• Prior experience in customer service support is an advantage.
• Pleasant and professional demeanor required.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system.
• Respond to customer enquiries professionally and efficiently.
• Conduct daily operational checks of the service centre.

Skills

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Education

GCE ‘O’ Level

Job description

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm
• Saturdays - 8.15am to 1.30pm

Interested applicants, please email to [e-mail]

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang