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Front Desk Receptionist – Dance Studio

LJ DANCE & ART STUDIO PTE. LTD.

Singapore

On-site

SGD 20,000 - 60,000

Full time

Today
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Job summary

A lively dance studio in Singapore is seeking a Front Desk Receptionist to manage administrative tasks and customer service. The role includes greeting visitors, managing appointments, and maintaining a welcoming environment. Ideal candidates should possess strong communication skills, be detail-oriented, and be proficient in Mandarin. Flexibility for evening and weekend shifts is essential.

Qualifications

  • Experience in front desk, customer service, or admin roles is a plus.
  • Able to work evenings and weekends when classes are scheduled.
  • Comfortable in a fast-paced, customer-facing environment.

Responsibilities

  • Greet and assist all visitors warmly, ensuring a professional first impression.
  • Handle inquiries via phone, WhatsApp, and online platforms.
  • Manage studio appointment bookings and trial class arrangements.
  • Maintain cleanliness and organization of the reception area.
  • Promote renewals for students with fewer than 2 remaining classes.

Skills

Strong communication skills
Detail-oriented
Friendly and professional manner
Proactive attitude
Proficient in Chinese (Mandarin)
Job description

Position: Front Desk Receptionist – Dance Studio
Location: Near 313@Somerset, Orchard Road, Singapore
Employment Type: Full-Time / Part-Time (to be discussed)

About Us

We are a dynamic and growing dance studio located in the heart of Orchard Road. Our studio offers a range of classes and workshops for all levels, and we pride ourselves on creating a welcoming, professional, and inspiring environment for our students and staff.

Job Responsibilities
Administrative & Customer Service
  • Greet and assist all visitors (students, parents, guests) warmly, ensuring a professional and friendly first impression.
  • Handle inquiries via phone, WhatsApp, and other online platforms; provide accurate information on classes, pricing, and ongoing promotions.
  • Manage studio appointment bookings and trial class arrangements via phone or WeChat.
  • Build strong rapport with students and parents; aim to remember names of regular students to foster a friendly atmosphere.
  • Address and resolve basic complaints or suggestions and escalate important feedback to the studio manager.
  • Maintain cleanliness and organization of the reception area, lounge, and studio spaces.
  • Check and tidy the studio between classes when there are breaks in the schedule.
Class & Membership Management
  • Handle new member sign-ups, input information accurately, and manage class credits.
  • Send class reminders, take attendance, and confirm attendance numbers with instructors.
  • Publish class sign-up lists; inform instructors and students if classes need to be canceled due to low attendance.
  • Encourage inactive students to return and update records for long-term absences or membership freezes.
  • Promote renewals for students with fewer than 2 remaining classes.
  • Explain membership options, pricing packages, and promotions to new and existing students.
  • Process payments via cash, card, PayNow, and record all transactions accurately.
Daily Operations Support
  • Assist instructors with video recording of the final routine for each class and send videos to students promptly.
  • Support social media operations – help post updates on WeChat Moments and Xiaohongshu (RED).
  • Regularly check and organize studio inventory; ensure essentials like tissues and drinks are well-stocked.
  • Keep receipts for all studio-related purchases for reimbursement purposes.
Requirements
  • Friendly, professional, and proactive with strong communication skills
  • Comfortable in a fast-paced, customer-facing environment
  • Detail-oriented and organized
  • Able to work evenings and weekends when classes are scheduled
  • Experience in front desk, customer service, or admin roles is a plus
  • Proficient in Chinese (Mandarin) is required, as many clients communicate in Chinese
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