Front Desk Receptionist/ Clinical Assistant 前台招待员

Refresh Group Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Receptionist to manage calls, assist patients, and support TCM physicians. Ideal candidates should have O Level or equivalent education, be bilingual in English and Mandarin, and possess strong communication skills. This position offers a friendly work environment, career advancement opportunities, and requires weekend availability.

Benefits

Friendly and comfortable working environment

Attractive salary and commission package

Career advancement opportunities

Staff discount

Sales incentive

Qualifications

• Must be polite and friendly.
• Positive attitude and willingness to assist others.
• Willing to work on weekends or public holidays.

Responsibilities

• Managing incoming calls and assisting in appointment scheduling.
• Providing exceptional customer service to patients.
• Assisting TCM physicians in treatment handling.
• Maintaining the reception area and treatment rooms.
• Taking stock and ordering supplies.
• Recommending suitable treatment packages to patients.

Skills

Polite and friendly

Good communication and interpersonal skills

Strong attention to detail and accuracy

Proficient in reading and writing in English

Proficient in reading and writing in Mandarin

Education

O Level or equivalent

Tools

Computer

Job description

Job Benefits and Highlight

• Friendly and comfortable working environment
• Attractive salary and commission package
• Career advancement opportunities
• Staff discount
• Sales incentive

Job Description

• Managing incoming calls courteously and assist in appointment scheduling.
• Providing exceptional customer service by addressing patients' inquiries, concerns and requests promptly and professionally.
• Assisting TCM physicians in treatment handling and herbs dispensing.
• Assisting with various administrative tasks such as system key in, filing and record maintaining.
• Keeping the reception area, lobby and treatment rooms tidy and presentable.
• Stock taking and ordering to maintain optimal stock level.
• Offering suitable treatment package recommendation to patients.

Job Requirements

• O Level or equivalent education background.
• Polite and friendly.
• Proficient in using computer.
• Good communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Positive attitude and willingness to assist others.
• Must be proficient in reading and writing in English and Mandarin (We are seeking Mandarin-speaking candidates to assist Mandarin-speaking clients and manage Mandarin-language documents).
• Willing to work on weekend or public holiday.