Front Desk receptionist

OJAS YOGA AND WELLNESS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A wellness company in Singapore seeks a Front Desk & Client Engagement specialist to enhance client experiences. Responsibilities include greeting clients, ensuring studio cleanliness, supporting marketing efforts, and assisting with administrative tasks. Ideal candidates have customer service experience, are service-oriented, and possess excellent communication skills. A background in wellness or fitness is advantageous.

Qualifications

• Minimum 1–2 years of experience in customer service or hospitality.
• Friendly, empathetic, and service-oriented personality.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of digital tools (Google Workspace, Excel).
• Interest in yoga, wellness, or holistic living is a plus!

Responsibilities

• Greet and welcome clients, handle enquiries and bookings.
• Ensure the studio remains clean and inviting.
• Capture key moments for marketing.
• Assist with scheduling classes and workshops.
• Provide timely information to teachers about clients.
• Assist with membership registration and reporting.

Skills

Customer service experience

Interpersonal skills

Organizational abilities

Digital tools knowledge

CRM system experience

Job description

Front Desk & Client Engagement

• Greet and welcome walk-in clients and handle all enquiries, registrations/Check-in’s, and bookings
• Provide guidance to clients about class schedules, packages, and studio offerings.
• Support clients in the pantry, meditation area, and during studio visits to ensure a positive experience.
• Attend for any queries, waiver form sign for classpass first time attendance
• Collect on premises payments via paynow, keep record and inform management, Remote admin who helps setup bsports client profile.
• Collect feedback pre-post class.

2. Studio Operations & Housekeeping

• Ensure the studio remains clean, tidy, and inviting at all times and help teachers on certain tasks
• Coordinate with cleaners for regular and deep cleaning schedules.
• Maintain pantry supplies (water, tea, juices, etc.) and ensure items are always topped up. Manage petty cash and expense records related to studio operations
• Main changing room supplies(Dry shampoo, shower , towel, tissue paper)
• Regular check up on maintenance of appliances like microwave, refrigerator, water dispenser, meditation pods, vacuum cleaners, hair dryers
• Oversee studio plants and general ambiance.
• Manage inventory of toiletries, towels, tissue paper, and other essentials; place orders when needed.
• Coordinate with vendors for apparel, wellness products, and other retail items

3. Marketing Support

• Capture key moments, client experiences, and studio highlights for the marketing team.
• Assist in coordinating events, workshops, and promotions.
• Support social media initiatives by gathering content and ensuring timely updates.

4. Admin task

• Assist with scheduling classes and workshops in the system.
• Handle calls, emails, and messages with professionalism.
• Bsports client profile, package, troubleshoot if needed

5. Teacher Cordination

• Provide timely information to teachers about first time attendees, trials, promotions, new workshops/program announcements
• Collect feedback from teachers about class, clients or any operational activities

6. Sales calls and follow up.

• Assist with membership registration and payment processing.
• Prepare daily and weekly reports on calls, follow-ups, and conversions.
• Keep communication polite, empathetic, and professional at all times.
• Re-engage inactive or old clients through campaigns or offers.
• Attend weekly review meetings to align sales goals and actions.

Qualifications & Skills

• Minimum 1–2 years of experience in customer service, front desk, or hospitality (preferably in fitness, wellness, or spa industry).
• Friendly, empathetic, and service-oriented personality.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of digital tools (Google Workspace, Excel, social media).
• Experience with booking or CRM systems (e.g., bSport, Mindbody, ClassPass) is an advantage.
• Ability to work independently while being a collaborative team player.
• Interest in yoga, wellness, or holistic living is a plus!