Front Desk Receptionist

Shangri-La Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hospitality group in Singapore is looking for a Front Office Receptionist. This role involves providing top-notch guest services, handling check-ins and check-outs, and ensuring a memorable experience for guests. Candidates should possess strong communication skills and some hotel experience, particularly with OPMS and front desk systems. The position offers a 5-day work week and various employee benefits, including medical coverage and discounts.

Benefits

Medical and insurance coverage

Learning and Development opportunities

Special employee discount

Duty Meals

Shuttle bus provided

Qualifications

• Relevant hotel experience is an advantage.
• Willingness to work shifts and on Public Holidays.
• Exposure to both international and domestic travellers.

Responsibilities

• Provide guest services such as checking in and out.
• Contribute to a memorable resort experience.
• Handle guest requests professionally and efficiently.
• Provide solutions to customer needs.
• Enhance guest satisfaction scores.

Skills

Guest communication skills

Engagement skills

Tools

OPMS knowledge

Check in/out system

Reservations system

Job description

We are looking for a Front Office Receptionist to join our team!

Responsibilities

• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable resort experience for all guests
• Handle all guest requests in a timely, professional, and efficient manner
• Provide a best-fit solution to fulfil the customer needs
• Assist in enhancing the guest satisfaction scores of the hotel

Qualifications

• Preferably has relevant hotel experience with OPMS knowledge and other Front Desk related system such as check in/out system, reservations
• Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travellers, as our resort is an international destination
• Willing to work shifts and on Public Holidays

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!