Front Desk / Reception

YONG KANG TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A traditional medicine clinic in Singapore is looking for a Customer Service Associate. Responsibilities include managing customer appointments, processing transactions, and providing service recommendations. Ideal candidates have reception experience, good communication skills, and basic computer knowledge. On-the-job training will be provided.

Qualifications

• Experience in reception service.
• Willingness to learn.
• Basic computer skills required.

Responsibilities

• Handle customer appointments and calls.
• Process transactions on the computer system.
• Provide high-quality customer service and treatment suggestions.

Skills

Good communication skills

Customer service

Basic computer knowledge

Job description

Job Description

• Handle customer appointments, calls and register new customers
• Process transactions on the checked out computer system
• Provide customers with high-quality customer service and treatment suggestions
• Establish relationships with existing and new customers to maximize sales opportunities
• Handle customer questions and feedback
• Provide professional consultation and customer needs assessment
• Follow up inquiries about customers' treatment methods and purchased products

Job Requirements

• Experienced in reception service
• On-job training provided
• Good communication skills and willing to learn
• Basic computer knowledge and skills