Front Desk Officers (Many Vacancies)

OAKTREE CONSULTING; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A consulting firm in Singapore is seeking an Outbound Call Associate to engage customers and gather information through surveys. The role involves providing quality customer service over the phone and submitting reports. Ideal candidates should have a diploma or equivalent and preferably 1-2 years in a call centre. Good communication skills and fluency in a second language are required.

Qualifications

• Minimum C5 for English O level.
• Preferably with 1 to 2 years of experience in a call centre or service-related industry.

Responsibilities

• Proactive contact and engage customers through surveys.
• Meet individual and company key performance indicators.
• Resolve customer queries efficiently.
• Submit regular reports to Team Lead.

Skills

Good communication skills

Fluency in a second language

Computer literate

Good typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

Responsibilities

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalated issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [e-mail] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.