Front Desk Officer cum Admin (Bukit Panjang)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A client-focused service provider in Singapore is seeking Support Officers to provide customer assistance at the front counter. The role involves greeting customers, managing enquiries, and providing administrative support. Candidates should have at least a GCE ‘O’ Level and prior customer service experience is advantageous. Strong interpersonal and communication skills are essential.

Qualifications

• Prior experience in customer service support is an advantage.
• Able to handle customer enquiries tactfully.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to assist customers.
• Greet and register walk-in customers using the case management system.
• Handle telephone and inbound email enquiries courteously.
• Provide logistical support for ad-hoc events when needed.

Skills

Customer service support

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Min GCE ‘O’ Level

Job description

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

Monday to Friday – 8:15am to 6:30pm (with 1hr break)

We regret to inform, only shortlisted candidates shall be contacted.

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