Front Desk & Member Services Associate

SAFRA National Service Association; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community service organization in Singapore is seeking a Customer Services Officer. This role requires handling inquiries from members and guests, processing bookings, and operating the front desk. Candidates should have GCE 'O' levels, at least 1 to 2 years of front desk experience in the service industry, and exhibit customer-focused, bubbly personalities. The position involves shift work including weekends and public holidays, and the ideal candidate should be a team player.

Qualifications

• Minimum 1 to 2 years of front desk experience in the service/hospitality industry.
• Ability to work on shifts, weekends, and public holidays.
• Bubbly personality and enjoys meeting people.

Responsibilities

• Attend to general members' and guests' enquiries at the clubhouse.
• Process all clubhouse bookings in the computer system.
• Operate the front desk call-centre and handle incoming calls.
• Ensure the front desk and lobby area is clean and neat.

Skills

Customer-focused

Service-oriented

Teamwork-oriented

Basic PC skills

Education

GCE 'O' levels

Job description

A community service organization in Singapore is seeking a Customer Services Officer. This role requires handling inquiries from members and guests, processing bookings, and operating the front desk. Candidates should have GCE 'O' levels, at least 1 to 2 years of front desk experience in the service industry, and exhibit customer-focused, bubbly personalities. The position involves shift work including weekends and public holidays, and the ideal candidate should be a team player.