Front Desk - Little India / 5 days [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel recruitment agency in Singapore is seeking a receptionist to provide excellent customer service and manage guest check-in and check-out. Responsibilities include handling reservations, dealing with complaints, and ensuring hotel policies are followed. The ideal candidate should have experience in hotel reception or customer service, strong communication skills, and the ability to resolve issues professionally. This role offers a competitive salary between $2000 - $2400 and involves working four days on and two days off.

Qualifications

• Experience in hotel reception or customer service.
• Strong communication and problem-solving skills.
• Ability to handle difficult situations with professionalism.

Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception.
• Handle and resolve guest complaints and special requests professionally.
• Prepare shift reports for submission to accounts.

Job description

WhatsApp: [phone] (Kyler)
Email: [e-mail]

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm/ 7pm to 7am
• Working location: Little India

Job Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683