Front Desk Lead — Guest Experience

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Front Office Executive to join their team. This role is vital for ensuring a seamless guest experience during check-in and check-out while delivering exceptional service. Candidates should have a diploma in Hospitality Management and 2–3 years of experience in guest services, preferably in a luxury hotel. Proficiency in hotel management systems and strong communication skills are essential.

Qualifications

• 2–3 years of experience in Front Office or Guest Services in a luxury hotel.
• Strong guest-first attitude and communication skills.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Deliver seamless check-in and check-out experiences for guests.
• Handle guest enquiries and requests professionally.
• Coordinate with teams to ensure timely service.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Ability to work under pressure

Education

Diploma in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

A leading hospitality company in Singapore is seeking a Front Office Executive to join their team. This role is vital for ensuring a seamless guest experience during check-in and check-out while delivering exceptional service. Candidates should have a diploma in Hospitality Management and 2–3 years of experience in guest services, preferably in a luxury hotel. Proficiency in hotel management systems and strong communication skills are essential.