Front Desk & Guest Services Specialist

ST RECRUITMENT CENTRE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking a dedicated personnel to manage resort bookings and daily operations at the Changi location. The ideal candidate will have a minimum GCE ‘N’ level and at least 1 year of relevant experience. Responsibilities include handling guest inquiries, managing payments, and ensuring smooth operations at check-in. Weekend and public holiday shifts are required. Competitive salary and a supportive work environment await.

Qualifications

• At least 1 year of relevant experience in a similar capacity.
• Ability to perform shift duties, weekends, and public holidays.

Responsibilities

• Manage bookings, amendments, and cancellations daily.
• Ensure smooth operations at the check-in reception.
• Handle inquiries regarding booking and reservations.
• Collect payments and tally amounts for transactions.
• Perform service recovery actions as needed.
• Submit daily reporting and bookkeeping transactions.
• Follow-up on lost and found items.
• Monitor vehicle movements and registration.
• Issue quotations for corporate bookings.
• Perform Duty Manager's duties and other assigned tasks.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Education

Minimum GCE ‘N’ level

Job description

A hospitality company in Singapore is seeking a dedicated personnel to manage resort bookings and daily operations at the Changi location. The ideal candidate will have a minimum GCE ‘N’ level and at least 1 year of relevant experience. Responsibilities include handling guest inquiries, managing payments, and ensuring smooth operations at check-in. Weekend and public holiday shifts are required. Competitive salary and a supportive work environment await.