Front Desk Guest Experience Executive | Little India - YL38

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality recruitment agency is seeking a Guest Experience Executive in Singapore. The role involves providing efficient check-in and check-out services, addressing guest complaints, and ensuring compliance with hotel policies. Candidates must have relevant experience in customer service and possess strong communication skills. This position requires flexibility with rotating shifts, including weekends and public holidays. Interested applicants should contact for more details including notice period and expected salary.

Qualifications

• Relevant experience in a front office or customer-facing role.
• Willingness to work on rotating shifts, including weekends and public holidays.

Responsibilities

• Provide efficient check-in and check-out service at the hotel reception.
• Resolve guest complaints and special requests promptly and professionally.
• Adhere to front desk cashiering duties and ensure proper handling of credit and cash.

Skills

Customer service

Problem-solving

Communication

Job description

Guest Experience Executive

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm/ 7pm to 7am
• Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• With relevant working experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts on weekends/ Public Holidays

Interested candidate may contact me and send your resume via: 6585995673 or [e-mail]. Allow us to match you with our Clients. PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume.

Lee Yi Lian (Ms) Reg No. R25157768

THE SUPREME HR ADVISORY PTE LTD EA No: 14C7279