Front Desk Executive

INSEAD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading graduate business school in Singapore is hiring a Front Desk Executive to manage guest services and front office activities. The ideal candidate has a diploma in hospitality, with 1-3 years of customer service experience. Proficiency in OPERA systems and Microsoft Office is required. The role includes responsibilities such as handling reservations and coordinating with housekeeping. This position works on a 5-day roster with various shift schedules.

Qualifications

• 1-3 years experience in hospitality/customer service industry preferred.
• Ability to work shifts, weekends, and public holidays.
• Positive attitude and pleasant disposition.

Responsibilities

• Handle guests' reservations and registration.
• Coordinate financial transactions and activities.
• Manage room inventories to maximize hotel revenue.

Skills

Customer service

Interpersonal skills

OPERA systems

Microsoft Office

Written and spoken English

Education

Diploma or NITEC in hospitality/tourism

Job description

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations.

Within our INSEAD Asia Campus located at the One-North district in Singapore, we have an in-house hotel, Residences. INSEAD’s Residences has 133 rooms and they are mainly catered for short stays for our Executive Education and Executive Degree participants as well as visiting staff and faculty.

Overview

We are hiring for a Front Desk Executives (full time and permanent position) to join INSEAD’s Residences to provide quality services to our guests during their stay. The role will involve handling the activities of the Residences Front Office. Responsibilities will include handling guests’ reservations, registration, guest services, maintenance, and settlement of guests’ accounts at the Residence Front Office. In addition, each role will also take on 1 of the following administrative duties:

Administrative & Finance

• Coordinate and execute financial transactions and activities, such as bill payment, invoicing, sales transactions, cashiering, reports etc.
• Assist in the audit process by providing information, supporting documents, invoices, and data as requested
• Process vendor invoices according to internal procurement and payment processes

Guest Services, Housekeeping & Front Desk Operations

• Coordinate with outsourced parties (Housekeeping, Maintenance, Aircon, Landscape, Pest Control, and Security) in ensuring excellent guest services and room standards.
• Conduct preparatory room checks and inspections for expected arrival and occupied rooms to ensure quality standards.
• Ensure all housekeeping SOPs are in place, reviewed, and updated on regularly; and the relevant reports are submitted timely.

Reservations Operations

• Plan room inventories to maximize overall hotel revenue, based on future demand forecasts, current trends, and historical data
• Manage related email inquiries from customers within the response time of 24hours; and prepare the required reports relating to room reservations, etc.
• Maintain the room inventory on Amadeus accordingly to facilitate staff/faculty room booking.

Qualifications

• At least a diploma or NITEC, in hospitality/tourism
• At least 1-3 years experience in hospitality/customer service industry will be preferred
• Proficient in OPERA systems
• Proficient in Microsoft Office
• Good written and spoken English
• A team player with good interpersonal skills
• Positive attitude and Pleasant disposition; Able to go above and beyond to exceed customers expectations
• Able to work shifts, weekends and public holidays

Shifts

This is a 5-day a week roster system and includes the following shift schedules:

• 7am to 4pm
• 11am to 8pm
• 2pm to 11pm