FRONT DESK EXECUTIVE

A HOTEL FARRER PARK PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality establishment in Singapore is seeking a Front Office Executive to be the first point of contact for guests. Responsibilities include welcoming guests, managing check-ins and check-outs, and providing accurate information about hotel services. Candidates should possess customer service experience, strong communication skills, and the ability to work in a fast-paced environment. The position offers attractive salary, performance incentives, and opportunities for career growth.

Benefits

Attractive salary and performance incentives

Career growth opportunities

Training and development programmes

Uniform provided

Qualifications

• Experience in customer service or hospitality preferred.
• Good communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests with professionalism and a friendly attitude.
• Handle check-in, check-out, and room assignments.
• Manage reservations, room availability, and guest enquiries.
• Provide accurate information about hotel services and facilities.

Skills

Customer service experience

Good communication skills

Multitasking ability

Problem-solving skills

Tools

Hotel management systems

Job description

About the Role

We are looking for a warm, service-orientedFront Office Executiveto join our hotel team. You will be the first point of contact for guests, ensuring a smooth check-in/out experience and delivering excellent hospitality throughout their stay.

Key Responsibilities

• Welcome guests with professionalism and a friendly attitude
• Handle check-in, check-out, and room assignments
• Manage reservations, room availability, and guest enquiries
• Provide accurate information about hotel services, facilities, and local attractions
• Assist in handling guest complaints calmly and effectively
• Coordinate with housekeeping and other departments for smooth operations
• Process payments, maintain records, and ensure proper documentation
• Uphold hotel service standards and create a positive guest experience

Requirements

• Experience in customer service or hospitality preferred
• Good communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Positive attitude with strong problem-solving skills
• Familiar with hotel management systems (training provided if needed)
• Able to work shifts, weekends, and public holidays

What We Offer

• Attractive salary and performance incentives
• Career growth opportunities in the hospitality industry
• Training and development programmes
• Uniform provided