Front Desk / Customer Service Officer

PITAYA EDUCATION HUB; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A local educational organization in Singapore is looking for a dedicated customer service representative to handle front desk responsibilities. The candidate should have strong organizational skills and be fluent in both Mandarin and English. This part-time role involves supporting daily operations, conducting follow-ups with clients, and providing excellent service to ensure customer satisfaction. Experience in customer service or administration is preferred. The position is available on weekends, offering a flexible work schedule.

Qualifications

• Experience in customer service or front desk roles preferred.
• Ability to manage multiple tasks seamlessly.
• Strong communication skills in English and Mandarin.

Responsibilities

• Support daily operations through customer service.
• Conduct follow-ups to ensure customer satisfaction.
• Manage front desk responsibilities and administrative tasks.

Skills

Customer service orientation

Organizational skills

Multitasking

Fluency in Mandarin

Fluency in English

Tools

Microsoft Office

Microsoft Excel

Wechat

WhatsApp

Job description

Roles& Responsibilities

We are seeking a dedicated and customer-oriented individual to support our branch operations and deliver excellent service to our clients. The role involves front desk responsibilities, customer care, administrative tasks, and coordination to ensure smooth daily operations of the outlet.

What we’re looking for

• Friendly, professional, and customer-service oriented
• Strong organizational and multitasking skills
• Comfortable with basic computer applications
• Prior admin, front desk, or customer service experience preferred
• Part-time (3-4 days/week) on weekends
• Location: Marine Parade

Requirements

• Conduct regular follow-ups with customers to support service quality and customer retention.
• Fluent in Mandarin and English for communication with parents.
• Proficient with Microsoft Office, Microsoft Excel, Wechat, WhatsApp, etc.