Front Desk Customer Service Officer

ENCOMPASSE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A visitor management company in Singapore is seeking a dedicated individual to oversee visitor reception and management tasks. The ideal candidate will deliver excellent customer service, handle visitor records accurately per PDPA, and perform tasks such as attendance monitoring and report preparation. Strong interpersonal skills and adaptability are a must. This role requires adherence to policies and SOPs, and WSQ certification in customer service is advantageous.

Qualifications

• Flexibility to change roster as needed.
• Good command of English (written and spoken).
• Ability to respond to public enquiries according to policies.

Responsibilities

• Receive and welcome visitors cheerfully.
• Manage attendance and prepare reports.
• Maintain visitor records per PDPA requirements.
• Participate in digitisation exercises for records.

Skills

Customer Service Excellence

Multitasking

Interpersonal Skills

IT Savviness

Adaptability

Facial Recognition Efficiency

Queue Management

Education

WSQ Certification in Customer Service

Job description

• Time and Work Location - 9.30am to 7pm at Depot Road
• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary
• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage