Front Desk Customer Service Officer

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established service provider in Singapore is looking for a customer service representative to deliver quality services at service counters. The role includes handling visitor registrations, inquiries, and maintaining service standards. Candidates should have excellent customer service skills, adaptability, and IT proficiency. The position offers a 2-year renewable contract with a Monday to Friday workweek.

Qualifications

• Track record for excellent customer service.
• Able to learn quickly and adapt to changes.
• Good command of English (written and spoken).
• IT savvy and familiar with common software.

Responsibilities

• Receive and welcome visitors politely.
• Register and enroll visitors using facial recognition.
• Provide efficient queue management and crowd control.
• Comply with PDPA requirements for visitor records.
• Participate in digitisation exercises and manage documents.

Skills

Excellent customer service

Quick learner

Good interpersonal skills

Good communication skills

IT savvy

Familiar with common software

WSQ certification in customer service

Job description

Success Human Resource Centre Pte Ltd – Bukit Merah.

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible for providing consistent and excellent quality services to visitors, including VIP visitors, and for achieving service standards for frontline customer services.

Key Responsibilities

• Receive and welcome visitors with a polite and cheerful disposition.
• Register and enroll visitors using facial recognition efficiently and accurately.
• Provide efficient queue management and crowd control where needed.
• Protect and maintain accurate and updated visitor records according to PDPA requirements.
• Key management, including issuing, returning and accounting for all keys on a daily basis.
• Be able to multitask and work fast.
• Respond and explain public enquiries and requests appropriately according to guidelines and policies.
• Monitor attendance and prepare reports as needed.
• Comply and adhere to SOPs, policies, guidelines and processes.
• Show flexibility to change roster when needed.
• Manage records, documents and files in support of required activities for pre-enlistment, including organising and updating records, scanning and uploading documents to system.
• Participate in digitisation exercises, organising files and documents as necessary.

Job Details

Period: 2‑year contract (renewable based on performance and headcount availability)

Location: Depot Road

Working hours: Mon – Fri; 9:30 am to 7:00 pm

Qualifications

• Track record for excellent customer service.
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills.
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage.

How to Apply

Interested applicants, please email your detailed resume (MS Word format preferred) to: *****@successhrc.com.sg (Registration no: R24124163).
Ensure that the email attachment is no larger than 1 MB.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)