Front Desk Customer Service Officer

RE SOURCE PARTNERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A Singaporean multinational technology and engineering company is looking for a Front Desk professional to provide excellent customer service at their Depot Road location. Candidates should have strong interpersonal skills and a proven track record in customer service. The position is full-time, requiring work from Monday to Friday. If you are adaptable and IT savvy, this could be the opportunity for you.

Qualifications

• Track record of delivering excellent service.
• Ability to learn quickly and adapt.
• Familiarity with common software.

Responsibilities

• Deliver service at counters handling customer registrations.
• Welcome visitors cheerfully and professionally.
• Manage key responsibilities, including issue and return of keys.
• Monitor attendance and prepare reports.

Skills

Excellent Customer Service

Interpersonal skills

Adaptability

IT savvy

Job description

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defence and public security sector.

With their ever-growing expansion, they are looking to hire Front Desk to provide Customer Service support to join their organisation.

Would this be the next career for you?

• To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.
• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys daily
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary.

If you are someone with the following, lets chat!

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• IT savvy and familiar with common software.

Additional Details

• Contract
• Working location at Depot Road
• Working hours: Mondays - Fridays: 9.30am to 7pm

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520