Front Desk Customer Experience Specialist

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic education service provider in Singapore is seeking dedicated customer service professionals to join their team. The role involves engaging with parents and students to ensure a top-notch experience, while acquiring knowledge of programs and services offered. Candidates should possess a Diploma, have excellent communication skills, and be willing to work shifts including weekends. This position offers an attractive remuneration package along with various staff benefits and engagement initiatives.

Benefits

Attractive remuneration package

Employee engagement initiatives

Staff benefits and perks

Qualifications

• Strong proficiency in written and spoken English required.
• Desirable to be bilingual.
• Experience in the hospitality industry preferred.
• Ability to work shifts and weekends.

Responsibilities

• Acquire knowledge of the organisation’s programmes and services.
• Engage potential customers and boost lead creation.
• Take ownership of customers’ issues and ensure resolution.
• Provide a professional and high-quality service.

Skills

Customer service

Communication

Bilingual proficiency

CRM systems knowledge

Experience in the hospitality industry

Familiarity with CRM systems

Education

Diploma

Job description

A dynamic education service provider in Singapore is seeking dedicated customer service professionals to join their team. The role involves engaging with parents and students to ensure a top-notch experience, while acquiring knowledge of programs and services offered. Candidates should possess a Diploma, have excellent communication skills, and be willing to work shifts including weekends. This position offers an attractive remuneration package along with various staff benefits and engagement initiatives.