Front Desk cum Admin Officer | Clementi (Rover)

PERSOL; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A professional service provider is looking for Front Desk Officers to assist customers at various locations in Singapore. Responsibilities include greeting customers, managing queues, and providing administrative support. The ideal candidate should have a GCE ‘O’ Level and customer service experience. This role requires roving across different offices and working on weekends, offering a vibrant work environment.

Qualifications

• Prior experience in customer service support is an advantage.
• Pleasant and professional demeanor.
• Able to handle customer enquiries tactfully.

Responsibilities

• Provide prompt assistance at the front counter.
• Greet and register walk-in customers.
• Respond to customer enquiries efficiently.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Min GCE ‘O’ Level

Job description

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully and manage queues efficiently
• Able to work independently and as part of a team
• Need to be roving to different offices / location depending on operation needs
• Willing to travel and work at various office locations across Singapore, depending on deployment and manpower requirements

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Saturday - 8:15am to 1pm
• Roving within west region!

We regret to inform, only shortlisted candidates shall be contacted.

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