Front Desk cum Admin Officer | Clementi | Redhill | Bukit Merah

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service company located in Singapore is seeking candidates for a role that involves assisting walk-in customers, handling telephone and email inquiries, and providing administrative support. Candidates should have at least a GCE 'O' Level and possess good interpersonal skills. The position offers Monday to Friday working hours, and candidates will work at their nearest home location across several sites.

Qualifications

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage.
• Pleasant and professional demeanor with good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system.
• Respond to customer enquiries professionally and efficiently.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished.
• Provide administrative support including document filing and data entry.

Education

GCE 'O' Level

Tools

Microsoft Office

Job description

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanour with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Deployed to nearest home location!
• Commonwealth, Redhill, Bukit Merah, Clementi!

We regret to inform, only shortlisted candidates shall be contacted.

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