Front Desk cum Admin Officer | Bedok [Up to $3K]

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is looking for a Front Desk cum Admin Officer. This role requires maintaining a presence at the front counter, managing customer interactions, and providing administrative support. Candidates should have a pleasant demeanor and strong customer service skills. The role demands proficiency in Microsoft Office and the ability to handle enquiries tactfully. Working hours are Monday to Friday, 8:15 am to 6:30 pm.

Qualifications

• Prior experience in customer service support is an advantage.
• Pleasant and professional demeanor.
• Able to handle customer enquiries tactfully.

Responsibilities

• Maintain presence at the front counter for assistance.
• Greet and register customers using the case management system.
• Handle telephone and email enquiries promptly and courteously.

Skills

Customer service

Interpersonal skills

Microsoft Office proficiency

Education

GCE ‘O’ Level

Job description

Front Desk cum Admin Officer | Bedok [Up to $3K]

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities:

Maintain a constant presence at the front counter to provide prompt assistance

Greet and register walk-in customers using the case management system; manage the queue when necessary

Respond to customer enquiries professionally and efficiently

Manually track walk-in customer numbers in the event of queue system downtime

Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

Handle telephone and inbound email enquiries in a timely and courteous manner

Provide administrative support, including document filing, data entry, printing, and mailing of letters

Assist with setting up videoconferencing and other communication equipment for scheduled appointments

Provide logistical support for ad-hoc events when needed

Engage with customers to teach/guide on digital apps and online services

Assisting customers with online application forms using the portal

Perform prompt follow-ups and administrative duties

Perform any additional duties assigned by supervisor

Job Requirements:

Min GCE ‘O’ Level with prior experience in customer service support is an advantage

Pleasant and professional demeanour with good interpersonal and communication skills

Able to handle customer enquiries tactfully

Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

Able to work independently and as part of a team

Working hours / Location:

Monday to Friday – 8:15am to 6:30pm (with 1hr break)

Deployed to nearest home location!

We regret to inform, only shortlisted candidates shall be contacted.

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