Front Desk at Bathhouse Studio, Full-Time

Capybara & Friends SG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A wellness sanctuary in Singapore is looking for passionate individuals to join their team. The ideal candidate will be responsible for welcoming guests, maintaining facilities, and ensuring a high level of service. Candidates should have at least 2 years of experience in wellness or hospitality, excellent communication skills, and adaptability in a dynamic environment. The role requires flexibility, including weekend and holiday work.

Qualifications

• At least 2 years of relevant experience in the fitness, wellness or hospitality industries.
• Well-spoken, with a good grasp on communicating both proficiently and empathetically.
• Calm under pressure, self-led and adaptable.

Responsibilities

• Greet guests upon arrival and provide information about facilities and services.
• Ensure a welcoming and comfortable environment for guests.
• Assist with planning and launching of promotions and events.

Skills

Experience in wellness or hospitality

Excellent communication skills

Ability to manage stress

Organized and efficient

Flexibility with working hours

Job description

Be part of Capybara Bathing SG, a Bathhouse studio & wellness sanctuary that blends design, wellness and community, expected to open in January 2026.

Roles & Responsibilities

• Greeting guests upon arrival, providing information about the facilities, services and products in a warm and authentic way
• Bring guests through the welcome procedure upon arrival - i.e. operational protocols and bathhouse rules/etiquette; completion of digital waivers (if not done so prior to arrival)
• Be well-versed and knowledgeable about the facilities and products to be able to share confidently with guests
• Assist with future guest bookings where necessary upon guest departure
• Assist with telecommunications where necessary
• Ensure facilities are cleaned and ready for operation the following day at close of business, including removal of any waste and soiled linen
• Ensure the reception, bathhouse, and all areas of the facility are well-maintained, clean, tidy, and dry where possible
• Maintain a strict sterilisation routine of required areas during bathhouse operation hours
• Ensure a welcoming and comfortable environment for guests within the bathhouse/facility areas, and attend to any guest queries
• Ensure all operational protocols and rules are followed and upheld

• General assistance and supervision across tasks
• Assist Studio Manager in the planning, and launching of promotions and events
• Provide weekly reporting to the Studio Manager including collecting feedback from staff and guests to improve the experience of the facilities
• Monitoring and managing stock and sundries including laundry, amenities, food/beverage and hygiene items
• Monitoring and reporting on any operational issues of facilities, equipment, fixtures & fittings
• Oversee any required routine maintenance and repair of the spa equipment, fixtures & fittings
• Manage linen service collection & drop-off
• Report to Studio Manager/Director where required

Who we're looking for

• Someone passionate about wellness and bathing
• Excellent, clear, and consistent communicator
• Calm under pressure, self-led and adaptable
• Someone human-centered at your core - driven by achieving things for customers

Required skills

• At least 2 years of relevant experience in the fitness, wellness or hospitality industries
• Well-spoken, with a good grasp on communicating both proficiently and empathetically
• Initiative, organised and efficient
• Commitment to work weekends, public holidays and rotating shifts where necessary
• Flexible with your time

If this speaks to you, apply to be a part of our vibrant and close-knit team. We look forward to hearing from you! Only shortlisted applicants will be notified.