Front Desk at Bathhouse Studio, Full-Time

Capybara & Friends SG; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A wellness sanctuary in Singapore is seeking an enthusiastic Front Desk staff member to greet guests and maintain operations. The ideal candidate has at least 2 years of experience in the fitness or hospitality sector, is a clear communicator, and is adaptable to varying schedules including weekends. Responsibilities include greeting guests, ensuring cleanliness, and assisting with bookings. Join our vibrant team dedicated to enhancing customer experience.

Qualifications

• At least 2 years of relevant experience in fitness, wellness, or hospitality industries.
• Well-spoken with a grasp on communicating proficiently and empathetically.
• Flexible with time and commitment to work weekends and public holidays.

Responsibilities

• Greeting guests and providing facility information.
• Ensuring cleanliness and operational protocols are followed.
• Assisting with future guest bookings and managing stock.

Skills

Customer service

Communication

Adaptability

Organizational skills

Initiative

Job description

Front Desk at Bathhouse Studio, Full-Time

Be part of Capybara Bathing SG, a Bathhouse studio & wellness sanctuary that blends design, wellness and community, expected to open in January 2026.

Responsibilities

• Greeting guests upon arrival, providing information about the facilities, services and products in a warm and authentic way
• Bring guests through the welcome procedure upon arrival - i.e. operational protocols and bathhouse rules/etiquette; completion of digital waivers (if not done so prior to arrival)
• Be well-versed and knowledgeable about the facilities and products to be able to share confidently with guests
• Assist with future guest bookings where necessary upon guest departure
• Assist with telecommunications where necessary
• Ensure facilities are cleaned and ready for operation the following day at close of business, including removal of any waste and soiled linen
• Ensure the reception, bathhouse, and all areas of the facility are well-maintained, clean, tidy, and dry where possible
• Maintain a strict sterilisation routine of required areas during bathhouse operation hours
• Ensure a welcoming and comfortable environment for guests within the bathhouse/facility areas, and attend to any guest queries
• Ensure all operational protocols and rules are followed and upheld
• General assistance and supervision across tasks
• Assist Studio Manager in the planning, and launching of promotions and events
• Provide weekly reporting to the Studio Manager including collecting feedback from staff and guests to improve the experience of the facilities
• Monitoring and managing stock and sundries including laundry, amenities, food/beverage and hygiene items
• Monitoring and reporting on any operational issues of facilities, equipment, fixtures & fittings
• Oversee any required routine maintenance and repair of the spa equipment, fixtures & fittings
• Report to Studio Manager/Director where required

Who we're looking for

• Someone passionate about wellness and bathing
• Excellent, clear, and consistent communicator
• Calm under pressure, self-led and adaptable
• Someone human-centered at your core - driven by achieving things for customers

Required skills

• At least 2 years of relevant experience in the fitness, wellness or hospitality industries
• Well-spoken, with a good grasp on communicating both proficiently and empathetically
• Initiative, organised and efficient
• Commitment to work weekends, public holidays and rotating shifts where necessary
• Flexible with your time

If this speaks to you, apply to be a part of our vibrant and close-knit team. We look forward to hearing from you! Only shortlisted applicants will be notified.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .