Front Desk and Admin Assistant/Executive

INDIGO & CO@SG LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A counselling centre in Singapore is seeking a Front Desk Representative to provide top-notch customer service, manage appointments, and handle inquiries. The candidate should have at least 2 years of relevant experience, proficiency in Microsoft Office, and be fluent in Mandarin. This role offers an opportunity for growth within the organization.

Qualifications

• At least 2 years of customer service experience, preferably in a counselling or mental health setting.
• Ability to be resourceful and proactive.
• An Executive-level position may be available for candidates with more experience.

Responsibilities

• Provide customer service for the counselling centre.
• Manage appointments and ensure room bookings are accurate.
• Address inquiries from clients and therapists.

Skills

Customer service experience

Proficiency in Microsoft Office

Good verbal communication skills

Proficiency in Mandarin

Professional attitude

Job description

Front Desk Responsibilities

• Provide courteous and professional frontline customer service for the counselling centre.
• Manage appointments, including scheduling, sending reminders, and ensuring room bookings are accurate.
• Serve as the primary point of contact for clients and therapists, addressing inquiries and concerns promptly and professionally.
• Provide clients with information about services, pricing, and policies.
• Ensure the room is prepared before each session, including refreshments, and maintain the cleanliness and neatness of the centre.
• Collect payments and send the necessary information to the Finance Department, including the issuance and sending of invoices/receipts to clients.
• Update the tracker for grants regularly.
• Uphold confidentiality of both client and therapist information.
• Perform any other ad-hoc duties as assigned.

Administrative Responsibilities

• Maintain and upkeep the office space, ensuring everything is in order.
• Handle email and phone inquiries, forwarding them to the relevant person in charge.
• Support the HR Manager in organising HR events and managing staff welfare initiatives for the organisation.
• Oversee procurement of office supplies and items.
• Assist with and participate in event preparation.
• Perform any other ad-hoc duties as assigned.

Requirements and skills

• Proven work experience as a receptionist, front office representative or similar role Customer service of at least 2 years , Previous experience in a similar role, particularly in a counselling, clinic or mental health setting.
• Proficiency in Microsoft Office
• Professional attitude and appearance
• Good verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent customer service skills
• Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients.
• An Executive-level position may be offered to candidates with more experience who can take on roles in finance administration.