Front Desk Agent (Hotel)

CapitaMall; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a guest services agent to manage check-in/check-out processes and assist guests with inquiries. The ideal candidate should be computer literate and fluent in English, with a willingness to work shifts, including weekends. This role involves ensuring customer satisfaction and maintaining accurate records of daily operations.

Qualifications

• Proficient in working with hotel management systems.
• Capable of providing excellent customer service.
• Familiar with cash handling and reporting.

Responsibilities

• Perform check-in, check-out, and room change procedures.
• Maintain cashier float and daily financial reports.
• Assist guests with inquiries and provide information about local attractions.

Skills

Computer literacy

Fluent English

Shift work flexibility

Job description

Main Responsibilities

• Perform check-in, check-out and room change procedures, and ensure all data are entered correctly into the systems.
• Ensuring guests requests are being followed up promptly and efficiently.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Prepare shift briefings to communicate hotel activities and operational requirements.
• Assist in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Assist in reservation duties whenever required.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Perform tasks as assigned by the Manager- Mission Control, or Hotel Manager.

Knowledge, experience, skills required

• Computer literate and open to new technology.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.