Front Desk Agent

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A construction service company in Jurong East, Singapore, is seeking a Front Desk Agent. Responsibilities include managing customer orders, addressing inquiries, and maintaining relationships with clients in the construction industry. Candidates should have at least 1 year of relevant experience and be available to work flexible hours. This role requires proactive engagement with customers to ensure satisfaction and timely order fulfillment.

Qualifications

• 1 year of relevant work experience required for this role.
• Experience in customer order management is a plus.

Responsibilities

• Handle customer inquiries about concrete products and deliveries.
• Manage customer orders and coordinate delivery schedules.
• Build relationships with customers in construction industries.

Skills

Customer service

Communication

Problem-solving

Job description

YTL CEMENT TERMINAL SERVICES PTE. LTD. – Jurong East

YTL CEMENT TERMINAL SERVICES PTE. LTD. is hiring a Full time Front Desk Agent role in Jurong East, Singapore. Apply now to be part of our team.

Requirements for this role

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening
• 1 year of relevant work experience required for this role

Key Responsibilities:

• Customer Order Management: Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfillment of orders.
• Inquiry Handling: Addressing customer inquiries about concrete products, specifications, and delivery schedules.
• Leads Generation (Potentially): Identifying potential customers in the construction and renovation industries and generating leads through cold calls or networking.
• Technical Support: Providing technical advice, recommendations, and solutions to customers regarding concrete products and applications.
• Problem Resolution: Addressing customer concerns and complaints related to concrete orders and deliveries.
• Customer Relationship Management: Building and maintaining positive relationships with customers.
• Sales Support: Assisting sales managers and teams in achieving sales targets.
• Assist in seeking lead supply from various prospects and perform marketing/cold-call to project in charge.
• Handle enquiries, initialing of supply arrangements.
• Communicate with customer office and site to discuss on delivery requirement.
• Proactive Customer Follow-Up: Contact customers with advanced bookings to encourage timely or early starts (since morning less orders). Reach out to customers who have not placed orders for three or more consecutive days to understand their site progress and maintain order continuity.
• Other ad hoc assignment as assigned.

Able to travel and work in the west of Singapore.

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