Front Desk

Greatwood Hospitality; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking an experienced individual to manage guest services including check-in, maintenance scheduling, and customer inquiries. Candidates should possess a Diploma and have at least 4 years of experience in the hospitality sector. Excellent communication skills and teamwork are essential.

Qualifications

• Experience in Hospitality/Tourism/Hotel Management or Customer Service.
• Minimum 4 years of relevant experience.
• Good telephone and email etiquette.

Responsibilities

• Attend to guests for check-in and check-out.
• Plan reservation, room cleaning and maintenance schedule.
• Build rapport with guests and provide information.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Education

Diploma or Higher in Hospitality Management

Job description

Job Scope

• Attend to our guest for check-in, check-out and maintain updated records of bookings and payments.
• Work with the team to plan reservation, room cleaning and maintenance schedule and manage guest’s requests.
• Communicate with guests throughout their duration of stay
• Direct requests to the proper channels (maintenance, runner, sales manager & etc)
• You will build rapport with guest by providing information about our serviced apartment, available rooms, rates, amenities, and touristy information.
• Handle walk-in, email, and phone enquiries.
• Perform any other duties as required and directed by the Manager or Management.

Requirements

• Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred
• Minimum 4 years of working experience in the related field
• Possess at least a Diploma, Advanced/Higher/Graduate Diploma
• Good telephone and email etiquette
• Able to work on weekend and or public holidays