Front Desk

GREATWOOD HOSPITALITY PRIVATE LIMITED; Serangoon Garden Circus; On-site; SGD 30,000 - 45,000; Full time

Job summary

A hospitality company in Singapore is looking for a guest services associate to manage check-ins and check-outs, communicate with guests, and handle inquiries. The ideal candidate should have at least 4 years of experience in hospitality or customer service, and possess a diploma in a related field. Weekend and public holiday availability is required.

Qualifications

• Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred.
• Minimum 4 years of working experience in the related field.
• Possess at least a Diploma, Advanced/Higher/Graduate Diploma.
• Good telephone and email etiquette.
• Able to work on weekend and or public holidays.

Responsibilities

• Attend to guests for check-in, check-out and maintain records.
• Work with team to plan reservation and room cleaning schedules.
• Communicate with guests during their stay.
• Direct requests to the proper channels.
• Provide information about serviced apartments and amenities.
• Handle walk-in, email, and phone enquiries.
• Perform other duties as required.

Skills

Hospitality experience

Customer service skills

Telephone and email etiquette

Education

Diploma in Hospitality or related field

Job description

Job Scope

- Attend to our guest for check-in, check-out and maintain updated records of bookings and payments.

- Work with the team to plan reservation, room cleaning and maintenance schedule and manage guest’s requests.

- Communicate with guests throughout their duration of stay.

- Direct requests to the proper channels (maintenance, runner, sales manager & etc).

- You will build rapport with guest by providing information about our serviced apartment, available rooms, rates, amenities, and touristy information.

- Handle walk-in, email, and phone enquiries.

- Perform any other duties as required and directed by the Manager or Management.

Requirements

- Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred.

- Minimum 4 years of working experience in the related field.

- Possess at least a Diploma, Advanced/Higher/Graduate Diploma.

- Good telephone and email etiquette.

- Able to work on weekend and or public holidays.