Fresh Graduates Welcome - Call Center Officer (Patient Service) @ Woodlands South

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service firm in Singapore is seeking candidates for customer service roles. The job entails handling inquiries across various channels and managing customer feedback while maintaining CRM records. Candidates should possess strong interpersonal skills and be proficient in Microsoft Office. This role involves working shifts, including weekends, with a competitive salary package and a yearly performance bonus.

Benefits

Yearly performance bonus

Allowances

Qualifications

• Able to work independently as well as in a team.
• Proficient in MS Excel / office.
• Pleasant personality and customer service oriented.

Responsibilities

• Handle customers’ enquiries via phone, email, and chat.
• Manage protocols such as fire & emergency messages.
• Liaise with other department enquiries and requests.
• Manage customers’ feedback.
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests, and audits when required.

Skills

CRM

Customer Service Oriented

Microsoft Office

Customer Experience

Interpersonal Skills

Healthcare Administration

B2B Accurate Data Entry

Job description

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: $2,100 + $400 (Allowance)
• Yearly performance bonus

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM
• Shift shall be rostered. - With 1 hour of mealtime
• 5-day work week, inclusive of 1 weekend workday
• 2 Off days

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry