Freight Operations Lead — Air, Ocean & Customs

Pentagon Freight Services (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics provider in Singapore seeks a dedicated individual for Freight Forwarding roles involving operations in Air, Ocean, and Road Freight. The ideal candidate will exhibit strong customer service skills and an analytical mindset, focusing on building long-term client relationships and identifying growth opportunities. Responsibilities include managing shipments, coordinating with internal teams, and ensuring timely responses to customer inquiries. Preference will be given to local candidates familiar with the logistics landscape.

Qualifications

• Strong customer service mindset and capability to build long-term relationships with customers.
• High analytical skills to identify growth opportunities.
• Multitasking ability to prioritize tasks effectively.
• Strong communication skills for clear information delivery.
• Innovative thinking for developing alternate solutions.
• Attention to detail for precise action plans.
• Risk management capabilities in compliance with company policies.
• Preference for Singaporeans and Permanent Residents.

Responsibilities

• Manage day-to-day operations of Ocean, Air, and Road Freight.
• Plan shipments including Air, LCL, FCL, and Breakbulk.
• Coordinate with internal departments for customer shipments.
• Handle import and export shipments and documentation.
• Ensure timely response to all inquiries.
• Obtain pricing and generate competitive quotations.
• Follow up with customers and overseas agents on proposals.
• Monitor billing and ensure timely invoicing.
• Perform ad-hoc duties as required.

Skills

Customer service mindset

Analytical skills

Multitasking

Effective communication

Innovative thinking

Attention to detail

Risk management

Job description

A logistics provider in Singapore seeks a dedicated individual for Freight Forwarding roles involving operations in Air, Ocean, and Road Freight. The ideal candidate will exhibit strong customer service skills and an analytical mindset, focusing on building long-term client relationships and identifying growth opportunities. Responsibilities include managing shipments, coordinating with internal teams, and ensuring timely responses to customer inquiries. Preference will be given to local candidates familiar with the logistics landscape.