Freight Forwarding Customer Service Specialist

Search Personnel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruiting agency in Singapore is seeking a Customer Service Executive with freight forwarding experience. The candidate must have at least 2 years in freight forwarding, hold a GCE 'O' Level or above, and be proficient in MS Office. Bilingualism in English and Mandarin is necessary for effective communication. The role involves attending to customer enquiries, booking shipments, and liaising with departments for job execution. Competitive salary package up to $4000 plus bonuses is on offer.

Qualifications

• Must have at least 2 years of experience in freight forwarding (Air/Sea freight).
• Proficient in using MS Office applications.
• Able to converse with Mandarin speaking clients.

Responsibilities

• Attend to customer enquiries and book shipments.
• Arrange for space bookings and monitor.
• Liaise with Import/Export Department for job execution.
• Prepare pre-alerts for stations prior to shipping.
• Check and inform customers about arrival and uplift details.
• Ensure compliance with customer special requests.
• Maintain effective communication with respective parties.
• Implement good filing systems and housekeeping.
• Build strong relationships with customers.

Skills

Freight forwarding experience

Good communication skills

Diplomacy and negotiation skills

Bilingual in English and Mandarin

Education

GCE ‘O’ Level & above

Tools

MS Office applications

Job description

A recruiting agency in Singapore is seeking a Customer Service Executive with freight forwarding experience. The candidate must have at least 2 years in freight forwarding, hold a GCE 'O' Level or above, and be proficient in MS Office. Bilingualism in English and Mandarin is necessary for effective communication. The role involves attending to customer enquiries, booking shipments, and liaising with departments for job execution. Competitive salary package up to $4000 plus bonuses is on offer.