Freight Customer Service Coordinator (Export / Shipping / West / 5 Days)

EA RECRUITMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated Customer Service Executive to manage and document customer bookings accurately. The ideal candidate should have a GCE O Level or Diploma in Logistics Management and 1 to 3 years of relevant experience. This role offers a working hour from 9am – 6pm, Monday to Friday, with added benefits including AWS and variable bonuses.

Benefits

AWS

Variable Bonus

Excellent Welfare

Company transport

Qualifications

• 1 to 3 years of relevant customer service experience.
• Experience in logistics preferred.

Responsibilities

• Ensure customer bookings are promptly documented, processed, and reviewed.
• Resolve special shipment requirements with the shipper.
• Advise shipper about booking confirmations.

Skills

Customer service

Documentation accuracy

Communication

Education

GCE O Level / Diploma in Logistics Management

Job description

• Working hour: 9am – 6pm (Mon – Fri)
• Company located at Bukit Batok
• Company transport provided at Jurong East MRT
• AWS + Variable Bonus + Excellent Welfare
• Well Established Freight Forwarding Company

Job Scope

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
• Verify vendor’s invoice and close files.
• Other ad-hoc duties as assigned by the supervisor

Requirement

• GCE O Level / Diploma in Logistics Management or equivalent
• 1 to 3 years of relevant customer service experience experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492