Freight Customer Relations Executive [Indoor Sales | Sea, Air & Land | Up to $3500] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking an Indoor Sales Executive to provide excellent customer service and manage freight forwarding operations. The role requires at least 3 years of experience in the industry and proficiency in Microsoft Office. You will liaise with clients and international partners, handle inquiries, and ensure smooth shipment execution. This position offers a competitive salary and an opportunity for professional growth.

Qualifications

• At least 3 years of relevant experience in the freight forwarding industry.
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.).

Responsibilities

• Respond promptly and professionally to client inquiries.
• Liaise with overseas offices and agents to coordinate shipments.
• Handle import/export enquiries and bookings.
• Collaborate closely with sales personnel.
• Source competitive rates from subcontractors.
• Maintain strong relationships with customers and vendors.
• Monitor sales performance and contribute to forecasting.

Skills

Freight forwarding experience

Proficiency in Microsoft Office

Customer service skills

Sales skills

Job description

Indoor Sales Executive/ Customer Service (Freight forwarding)

5 days, 9am- 5.30pm

Address: Fort Canning

Salary: $3200 -$3500

Job scope:

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements:

• At least 3 years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279