Freight Customer Operations Executive

JTE Recruit Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A logistics recruitment agency is seeking a candidate for a customer-facing role in freight forwarding. Responsibilities include managing customer inquiries, coordinating shipments, handling documentation, and resolving issues. The ideal candidate will have a diploma or degree in logistics or a related field, with at least 3 years of relevant experience and strong knowledge of freight processes. The position offers a salary of up to $4500, shift allowances, and a performance bonus, located in Singapore.

Qualifications

• Minimum 3 years of relevant experience in logistics or freight forwarding.
• Strong knowledge of freight documentation, customs processes, and regulatory requirements.

Responsibilities

• Act as the primary point of contact for customers on freight bookings and inquiries.
• Coordinate closely with operations teams and vendors.
• Handle customer complaints professionally.
• Prepare and manage freight documentation.
• Process customer invoices accurately.
• Support the sales team with rate quotations and account servicing.
• Maintain accurate operational and customer data.

Skills

Customer relationship management

Logistics knowledge

Freight documentation

Problem-solving

Education

Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field

Job description

Our Client:

• Freight Forwarding
• Monday - Friday: AM shift 8.30am - 6pm / PM Shift 2pm - 10pm
• East - Changi Airfreight Center
• UP $4500 + Shift Allowances (For PM Shift) + Transport Claimable (PM Shift) + Performance Bonus

Responsibilities

• Act as the primary point of contact for customers on freight bookings, shipment tracking, and service inquiries, building strong client relationships through timely updates and proactive communication
• Coordinate closely with operations teams, carriers, and vendors to ensure smooth pickup, transit, and delivery of cargo, monitoring shipments and providing real‑time status updates
• Handle customer complaints and service exceptions professionally, investigating issues and coordinating corrective actions to achieve timely resolution
• Prepare, review, and manage freight documentation including MAWB, HAWB, Bills of Lading, and Dangerous Goods (DG) declarations, ensuring compliance with customs regulations and industry requirements
• Process customer invoices accurately and timely, working with finance teams to resolve billing discrepancies, credit notes, or adjustments
• Support the sales team with rate quotations, customer follow‑ups, post‑booking coordination, and overall account servicing to support retention and growth
• Maintain accurate operational and customer data in internal systems and contribute to process improvement initiatives to enhance customer experience and operational efficiency

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field
• Minimum 3 years of relevant experience in logistics or freight forwarding
• Strong knowledge of freight documentation, customs processes, and regulatory requirements

We regret to inform that only shortlisted candidates would be notified.

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