Freight Customer Operations (Air/Sea)

ALLIANCE 21 PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A logistics company in Singapore seeks a dedicated individual for customer service in air and sea freight shipments. Responsibilities include managing customer inquiries, providing quotations, and ensuring compliance with standard operations. The ideal candidate holds a Diploma in Logistics with at least 2 years of experience in the industry. Shift work and on-call availability are required.

Qualifications

• At least 2 years working experience in Freight Forwarding/Logistics.
• Able to work shifts and on-call.
• Forklift License and Class 4 driving License preferred.

Responsibilities

• Handle customer service and support for air & sea freight shipments.
• Perform account management and generate quotations.
• Coordinate air/sea freight shipment logistics, ensuring service level.

Skills

Customer service

Negotiation

Account management

Compliance monitoring

Education

Diploma in Logistics

Job description

Main Duties and Responsibilities

1. To execute air & sea freight shipment customer services which includes:

• Handling & providing customer service i.e.. Answering of freight enquiries from customers and overseas agent
• Perform account management for existing customers
• Generating quotations to customers
• Negotiate rates with carriers/liners/agents
• Handling bookings with shipping lines/airlines & co-loaders
• Follow up on export/import/cross trade shipments and updating of shipping status
• Prepare shipping documentation
• To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers
• To monitor shipments and ensure compliance with customers’ SOP
• To act as liaison between customers and operations
• To ensure efficient service level is delivered for all shipments
• To work closely with Sales team to identify potential business opportunities for new businesses.

2. To execute full scope of AOG 24-7 services:

• As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection/delivery after your official working hours.
• To perform the full scope of customer service and operations roles, these includes: quotes, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings.
• To ensure the office and warehouse premises are secured at all times.
• To drive safely and observe all traffic regulation.

3. To carry out any other duties as may be expected in a post of this level.

Requirements

• Diploma in Logistics
• 2 years working experience in Freight Forwarding / Logistics
• Able to work shifts and on-call.
• Forklift License (preferred)
• Class 4 driving License (preferred)