Freelance Player Support Representative

PTW; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading gaming support firm in Singapore is looking for a customer support representative to provide technical issue resolution across various platforms. Candidates must be fluent in both English and Chinese, with a focus on customer satisfaction and technical troubleshooting. This role requires flexibility to work shifts, including weekends. Competitive hourly compensation of $12 for independent contractors is offered.

Qualifications

• Able to work on weekends and public holidays based on shift roster schedule.
• Fluency in both verbal and written communication in Chinese and English.
• Possess a customer-focused mindset and able to troubleshoot various issues.

Responsibilities

• Provide customer support and technical issue resolution through multiple channels.
• Handle concurrent chat and email interactions.
• Identify trends in customer problems and provide feedback.

Skills

Customer support

Technical troubleshooting

Fluency in Chinese and English

Communication skills

Attention to detail

Job description

RESPONIBILITIES

• Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• Handle multiple concurrent chat and email interaction.
• Identify, correct and advise on technical issues in the customer’s computer, mobile app and / or video game console.
• Identify trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.
• Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of English language in nature.

REQUIREMENT

• Able to work on weekends and public holidays based on shift roster schedule.
• Fluency in verbal and written communication skills in Chinese and English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages) : - Chinese
• Possess customer-focused mindset and able to troubleshoot PC / console issues via multiple channels such as email, chat, phone.
• Appreciation of games is advantageous.
• Meticulous team player with a results-driven personality.
• Equipped with appropriate urgency to suit operational demands.

COMPENSATION & STATUS

• Willing to work rotating shift
• $12 / hr
• Independent Contractor

Benefits

Nil