Foodcourt / Senior Foodcourt Manager (Up to $2000 Sign On Bonus)

Koufu Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading food and beverage company in Singapore is seeking an Operations Manager to oversee the smooth functioning of their food court. The ideal candidate will manage food court operations, provide team leadership, monitor financial performance, and maintain relationships with stakeholders. Candidates should have a diploma in F&B or related fields, at least 3 years of relevant experience, and be bilingual in English and Mandarin. A passion for the F&B industry is essential.

Benefits

Up to Sign On Bonus for Singaporeans/PRs

Island-wide Hiring

Qualifications

• Passion for working in the F&B industry and operational processes.
• Minimum 3 years’ experience in Food Court operation.
• Able to work on weekends and Public Holidays.

Responsibilities

• Manage and ensure smooth operation of the food court.
• Provide development plans to team members according to KPIs.
• Handle disciplinary issues and disputes among the team.

Skills

Leadership

Analytical skills

Decision-making

Communication

Relationship building

Bilingual in English and Mandarin

Education

Diploma in F&B, supply chain or related disciplines

Tools

Microsoft Office

Google Suite

Job description

• Up to Sign On Bonus for Singaporeans/PRs

• Island-wide Hiring

DUTIES AND RESPONSIBILITIES:

Operations

• Manage and ensure smooth operation of the food court (aircon/ Non-aircon).

• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.

• Provide development plans to team members in accordance with the company's KPI.

• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.

• Responsible for the collection of monthly stall rentals.

• Propose activities according to market needs.

• Provide yearly sales budget proposals for the outlet.

• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.

• Liaise with landlords on building matters, joint promotions and events.

• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.

• Responsible for sourcing and recommending suitable food types to fill up vacant stalls and to ensure that all vacant stalls are filled

• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.

• Ensure selling prices of stalls according to agreements.

• Assess and provide evaluation of stall tenants' performance.

• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.

• Conduct daily roll calls, weekly and monthly outlet’s meeting

• To plan and carry out M&E works according to schedule.

Administration

• Planning work schedule of the team.

• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.

• Handle disciplinary issues, grievances, disputes and work tension among the team.

• Handles the termination procedures as per company’s guideline.

• Effectively communicate company policies and procedures to team members, and stall tenant etc.

• Accountable for outlet float money, petty cash and daily sales collection.

• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.

• Timely submission of outlet reports.

• Prepare and submit monthly reports to Area Manager.

• Ensure proper cost control on all expenses according to budget.

• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.

• Any other assigned tasks

• Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.

JOB REQUIREMENTS:

• With passion in working F&B industry and its operational processes.

• Diploma in F&B, supply chain or related disciplines

• Minimum 3 years’ experience in Food Court operation

• Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders

• Able to work on weekends and Public Holidays

• Ability to foster positive working relationships

• Strong leadership quality with excellent analytical and decision-making skills

• Basic computer literacy including Microsoft Office and Google Suite