FOOD SERVICES OPERATIONS MANAGER

NKS GOURMET PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food service provider in Singapore is seeking a Food Services Operations Manager. The role involves overseeing daily operations, managing staff, enhancing customer satisfaction, and controlling inventory and costs. Candidates should have experience in food service management and be able to implement marketing strategies. Shift work is required.

Qualifications

• Experience in food service management or operations.
• Strong leadership and staff management skills.
• Excellent customer service orientation.
• Ability to manage inventory and supply cost-effectively.
• Financial planning and cost control experience.

Responsibilities

• Oversee daily operations and ensure smooth processes.
• Recruit, train, and manage staff performance.
• Monitor customer feedback and enhance satisfaction.
• Handle inventory management and supplier relations.
• Control budgets and improve profitability.
• Collaborate on menu design and optimize food costs.
• Implement marketing strategies and promotional campaigns.
• Integrate technology to enhance efficiency.
• Manage crises and operational challenges.

Job description

FOOD SERVICES OPERATIONS MANAGER

Job Description & Requirements

• Oversee Daily Operations – Manage food service processes, from kitchen efficiency to customer service, ensuring smooth operations.
• Staff Management & Training – Recruit, train, and oversee employees, ensuring high performance and adherence to service standards.
• Customer Service & Satisfaction – Monitor customer feedback, address complaints, and enhance dining experiences to build loyalty.
• Inventory & Supply Chain Management – Manage ordering, stock control, and supplier relationships to ensure cost-effective and timely procurement.
• Financial Planning & Cost Control – Track revenue, manage budgets, control food and labor costs, and improve overall profitability.
• Menu Planning & Optimization – Collaborate with chefs to design menus, control food costs, and ensure profitability while maintaining quality.
• Marketing & Business Development – Implement promotional campaigns, partnerships, and loyalty programs to drive sales and attract new customers.
• Technology Integration & Process Optimization – Use POS systems, online ordering platforms, and automation tools to enhance operational efficiency.
• Crisis Management & Problem‑Solving – Address operational challenges, handle emergencies, and ensure business continuity in unexpected situations.
• Maintain and manage kitchen expenses, food costs, inventory, and staffing within budgetary limits.

Able to do shift work.