FOOD SERVICES OPERATIONS MANAGER

J K KINGS PRATA PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A local food service company in Singapore is looking for a Food Services Operations Manager to oversee daily operations, manage staff, and ensure financial efficiency. The ideal candidate will have experience in food services management, strong leadership skills, and a commitment to customer satisfaction. This role requires an individual who can work shifts and adapt to various operational challenges.

Qualifications

• Proven experience in food services management, with a focus on operational efficiency.
• Strong leadership skills to manage and motivate a team effectively.
• Ability to handle customer feedback and create satisfaction.
• Experience in financial planning and budget management.

Responsibilities

• Manage daily food service operations and ensure efficiency.
• Recruit, train, and supervise staff to meet service standards.
• Monitor and improve customer satisfaction based on feedback.
• Manage inventory and supplier relations for cost control.

Skills

Staff Management

Customer Service

Financial Planning

Inventory Management

Job description

FOOD SERVICES OPERATIONS MANAGER

Job Description & Requirements

• Oversee Daily Operations – Manage food service processes, from kitchen efficiency to customer service, ensuring smooth operations.
• Staff Management & Training – Recruit, train, and oversee employees, ensuring high performance and adherence to service standards.
• Customer Service & Satisfaction – Monitor customer feedback, address complaints, and enhance dining experiences to build loyalty.
• Inventory & Supply Chain Management – Manage ordering, stock control, and supplier relationships to ensure cost-effective and timely procurement.
• Financial Planning & Cost Control – Track revenue, manage budgets, control food and labor costs, and improve overall profitability.
• Menu Planning & Optimization – Collaborate with chefs to design menus, control food costs, and ensure profitability while maintaining quality.
• Marketing & Business Development – Implement promotional campaigns, partnerships, and loyalty programs to drive sales and attract new customers.
• Technology Integration & Process Optimization – Use POS systems, online ordering platforms, and automation tools to enhance operational efficiency.
• Crisis Management & Problem‑Solving – Address operational challenges, handle emergencies, and ensure business continuity in unexpected situations.
• Maintain and manage kitchen expenses, food costs, inventory, and staffing within budgetary limits.

Able to do shift work.