FOOD SERVICES OPERATIONS MANAGER

KNDS CATERING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food services company in Singapore is seeking a Food Services Operations Manager to oversee daily operations, manage staff, and ensure customer satisfaction. Responsibilities include financial planning, inventory management, and implementing marketing strategies. The ideal candidate should have a strong background in food service management and be able to do shift work.

Qualifications

• Proven experience managing food service operations.
• Strong leadership skills to recruit and train staff.
• Ability to manage costs and budget effectively.

Responsibilities

• Oversee daily operations for food services.
• Manage staff recruitment and training.
• Enhance customer satisfaction through service improvements.
• Control inventory and supplier relationships.
• Track financial performance and manage budgets.

Skills

Staff management

Customer service

Financial planning

Inventory management

Crisis management

Job description

FOOD SERVICES OPERATIONS MANAGER

Job Description & Requirements

• Oversee Daily Operations – Manage food service processes, from kitchen efficiency to customer service, ensuring smooth operations.
• Staff Management & Training – Recruit, train, and oversee employees, ensuring high performance and adherence to service standards.
• Customer Service & Satisfaction – Monitor customer feedback, address complaints, and enhance dining experiences to build loyalty.
• Inventory & Supply Chain Management – Manage ordering, stock control, and supplier relationships to ensure cost-effective and timely procurement.
• Financial Planning & Cost Control – Track revenue, manage budgets, control food and labor costs, and improve overall profitability.
• Menu Planning & Optimization – Collaborate with chefs to design menus, control food costs, and ensure profitability while maintaining quality.
• Marketing & Business Development – Implement promotional campaigns, partnerships, and loyalty programs to drive sales and attract new customers.
• Technology Integration & Process Optimization – Use POS systems, online ordering platforms, and automation tools to enhance operational efficiency.
• Crisis Management & Problem‑Solving – Address operational challenges, handle emergencies, and ensure business continuity in unexpected situations.
• Maintain and manage kitchen expenses, food costs, inventory, and staffing within budgetary limits.

Able to do shift work.