FOOD SERVICES OPERATIONS MANAGER

AMORE EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking an experienced manager to oversee operations and enhance customer satisfaction. Responsibilities include developing marketing strategies, managing staff, and ensuring efficient operations. Ideal candidates should have a proven background in operation management and excellent communication skills.

Qualifications

• Proven experience in operation management.
• Strong customer service and communication skills.
• Ability to lead and train a team.

Responsibilities

• Manage and oversee the entire operation.
• Deliver superior customer services and ensure customer satisfaction.
• Plan and develop customer loyalty programs.
• Develop the overall marketing strategy.
• Organize and supervise shifts.

Job description

Roles & Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customer satisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff (including hiring new employees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control and minimizing wastage)
• Nurture a positive working environment for all employees
• Monitor operations, implement innovative strategies to improve productivity and sales