FOOD SERVICES OPERATIONS MANAGER

KDS MINIMART PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A food services provider in Singapore is seeking a Food Services Operations Manager to oversee daily operations, manage staff, and ensure customer satisfaction. Responsibilities include financial planning, inventory management, and driving marketing efforts. The ideal candidate has experience in food service management and excellent leadership skills. Shift work is required.

Qualifications

• Experience in food service management.
• Strong leadership and training skills.
• Excellent customer service orientation.
• Financial acumen in budgeting and cost control.

Responsibilities

• Oversee food service operations for efficiency.
• Manage staff training and performance.
• Ensure customer satisfaction and loyalty.
• Control inventory and supplier relationships.
• Track revenue and manage budgets.

Job description

FOOD SERVICES OPERATIONS MANAGER

Job Description & Requirements

• Oversee Daily Operations – Manage food service processes, from kitchen efficiency to customer service, ensuring smooth operations.
• Staff Management & Training – Recruit, train, and oversee employees, ensuring high performance and adherence to service standards.
• Customer Service & Satisfaction – Monitor customer feedback, address complaints, and enhance dining experiences to build loyalty.
• Inventory & Supply Chain Management – Manage ordering, stock control, and supplier relationships to ensure cost-effective and timely procurement.
• Financial Planning & Cost Control – Track revenue, manage budgets, control food and labor costs, and improve overall profitability.
• Menu Planning & Optimization – Collaborate with chefs to design menus, control food costs, and ensure profitability while maintaining quality.
• Marketing & Business Development – Implement promotional campaigns, partnerships, and loyalty programs to drive sales and attract new customers.
• Technology Integration & Process Optimization – Use POS systems, online ordering platforms, and automation tools to enhance operational efficiency.
• Crisis Management & Problem‑Solving – Address operational challenges, handle emergencies, and ensure business continuity in unexpected situations.
• Maintain and manage kitchen expenses, food costs, inventory, and staffing within budgetary limits.

Able to do shift work.