FOOD SERVICES OPERATIONS MANAGER

AL AFRIDA PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading food service company in Singapore is seeking a Food Services Operations Manager. The role involves managing daily operations, ensuring customer satisfaction, overseeing staff performance, and controlling costs. Ideal candidates will have experience in food service management and strong leadership skills. Shift work is required.

Qualifications

• Proven experience in managing food service operations.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Oversee daily operations and manage food service processes.
• Recruit, train, and manage staff effectively.
• Monitor customer feedback and enhance dining experiences.
• Manage inventory and supplier relationships.
• Track revenue and manage budgets.

Skills

Staff Management

Customer Service

Inventory Management

Financial Planning

Menu Planning

Crisis Management

Job description

FOOD SERVICES OPERATIONS MANAGER

Job Description & Requirements

• Oversee Daily Operations – Manage food service processes, from kitchen efficiency to customer service, ensuring smooth operations.
• Staff Management & Training – Recruit, train, and oversee employees, ensuring high performance and adherence to service standards.
• Customer Service & Satisfaction – Monitor customer feedback, address complaints, and enhance dining experiences to build loyalty.
• Inventory & Supply Chain Management – Manage ordering, stock control, and supplier relationships to ensure cost-effective and timely procurement.
• Financial Planning & Cost Control – Track revenue, manage budgets, control food and labor costs, and improve overall profitability.
• Menu Planning & Optimization – Collaborate with chefs to design menus, control food costs, and ensure profitability while maintaining quality.
• Marketing & Business Development – Implement promotional campaigns, partnerships, and loyalty programs to drive sales and attract new customers.
• Technology Integration & Process Optimization – Use POS systems, online ordering platforms, and automation tools to enhance operational efficiency.
• Crisis Management & Problem‑Solving – Address operational challenges, handle emergencies, and ensure business continuity in unexpected situations.
• Maintain and manage kitchen expenses, food costs, inventory, and staffing within budgetary limits.

Able to do shift work.