Food Services Operations Manager

SINGELEVEN PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A well-known food services company in Singapore is seeking a Food Services Operations Manager to oversee daily operations, including customer service and cashiering. The ideal candidate will have over 10 years of experience in food and beverage operations with a proven track record in managing multiple outlets. Strong leadership and communication skills are essential. The role focuses on ensuring operational efficiency, financial performance, and compliance with safety standards.

Qualifications

• Over 10 years experience in F&B operations, preferably in FOH or supervisory roles.
• Proven experience managing multiple outlets or multi-store operations.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Manage front-of-house operations, including customer service and cashiering.
• Oversee opening/closing procedures, POS accuracy, and cash reconciliation.
• Track daily revenue and expenses to support cost control.

Skills

Leadership

Communication

Problem-solving

Tools

POS systems

Job description

The Food Services Operations Manager oversees daily front-of-house operations, cashiering, customer service, and store-level financial performance. This role ensures smooth service flow, accurate cash handling, and strong operational efficiency.

Key Responsibilities:

• Manage front-of-house operations, including customer service, cashiering, and service standards.

• Oversee opening/closing procedures, POS accuracy, and daily cash reconciliation.

• Track daily revenue and expenses; support cost control and profitability improvement.

• Train, supervise, and schedule FOH staff to maintain high service quality.

• Handle customer inquiries and service recovery.

• Monitor inventory for FOH consumables and coordinate with suppliers.

• Ensure hygiene, safety, and regulatory compliance.

• Prepare daily/weekly operational and financial reports.

Required Skills & Qualifications:

Strong background with over 10 years experience in F&B operations, preferably in FOH or supervisory roles.

Proven experience managing multiple outlets or multi-store operations.

Strong leadership, communication, and problem‑solving skills.

Familiar with POS systems and basic store-level financial reporting.