Food Service Assistant

SODEXO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading food service provider in Singapore is seeking an experienced individual for patient meal service. Responsibilities include meal order taking, liaising with kitchen staff, and ensuring excellent customer service. The ideal candidate should have at least 1 year of experience in customer service or the F&B industry, possess strong communication skills, and be able to work independently. This role offers a structured work schedule with shift hours.

Qualifications

• At least 1 year of relevant working experience in customer service/F&B industry.
• Ability to work independently and with all levels of staff.
• Sharp, analytical, self-motivated, with good communication skills.

Responsibilities

• Responsible for patient meal service including order taking and tray clearance.
• Liaise with dietetics and kitchen for meal accuracy.
• Provide excellent customer service and handle patient complaints.

Skills

Customer service orientation

Communication skills

Teamwork

Analytical skills

Job description

Overview

Location: KK Hospital
Shift Hours: 7am to 3pm or 1pm to 9pm

Working Days: 6 Days

Job Summary: To be responsible for the overall patient meal service and maintain good relationship with the patient

Responsibilities

• To be responsible for the meal service for the patients including meal order taking, meal service and tray clearance
• To liaise with various departments such as dietetics and kitchen to ensure accurate patient meal service
• To follow the procedures related to control room pertaining to meal service
• To provide excellent customer service to the patients in the wards.
• To ensure a good relation with the patients and make sure their concerns are taken care of.
• To attend to all patients complaints and feedbacks within a short period of time.
• To achieve the standard set in the KPI for his/her department.
• To attend trainings in relation to the job and train new joiners in whichever area that has been identified.
• To carry out the orientation training for new staff in customer service as well as using the EMOS system.
• To carry out all other administrative and operational related duties assignment assigned by superior and the Management

Qualifications

• At least 1 year of relevant working experience preferably in customer service/F&B industry.
• Able to work independently and enjoy working closely with all levels of staff to achieve positive outcomes.
• Service oriented and customer focused.
• Sharp, analytical and self-motivated.
• Good communication and interpersonal skills.
• Able to work independently as well as in a team with minimal supervision.