Food & Beverage Service Associate (1887 by André)

Accor Hotels; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

5-day Work Week

Duty Meals provided

Colleagues' Discount at Accor Hotels

Flexible Benefit

Medical and Wellness Benefit

Comprehensive Insurance Coverage

Local/Overseas Career Development

Job summary

Raffles Hotel Singapore is seeking a friendly and professional Food & Beverage Service Associate to deliver personalised service in 1887 by André. You will greet guests, take orders, and ensure accurate input in the POS system while upholding the hotel’s SOP and guest satisfaction targets.

You will work in a historic setting, focusing on attentive guest recognition, upselling, and collaboration with team members to ensure a seamless dining experience.

Qualifications

• Certificate or diploma in hospitality or related field.
• Experience in food and beverage service preferred.
• Excellent English communication and guest interaction skills.

Responsibilities

• Provide high-quality service to all guests according to hotel standard operating procedures.
• Greet guests and maintain professional grooming.
• Take orders and input accurately in POS system.
• Upsell and suggest menu options to guests.
• Ensure cleanliness and stock readiness of stations throughout the shift.

Skills

Hospitality service

English communication

Guest relations

Education

Certificate or diploma in hospitality

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

About the Restaurant

1887 by André is a heritage gastronomy restaurant within the historic Raffles Hotel Singapore. Led by chef André Chiang, it celebrates Singapore’s culinary evolution, tracing influences from the Victorian era to the multiculturalflavoursthat shape the city today, interpreted through his refined French techniques. The menu revivesflavoursfrom Raffles’ early dining rooms and evokes the elegance of Victorian dining rituals, served on the hotel’s iconic vintage silverware. A thoughtfully curated beverageprogrammepairs old- and new-world expressions with bespoke alcohol-free creations inspired by Nanyangflavours. In its intimate 42-seat setting, guests are transported to a bygone era while enjoying a contemporary,flavour-driven experience. The result is a dining journey that bridges past and present, celebrating heritage through the lens of modern innovation.

Job Description

The positionis responsible for delivering friendly, personalised,engagingand efficient FoodandBeverage service according to hotel’sStandard Operating Procedures in order to meet guest dining experience expectations as well as to contribute to the achieving of the outlet’s set financial and other targets.

Primary Responsibilities

• Providesexcellent andhigh-qualityservice at all timestoall ofour guests based on established hotel standard operating procedures.
• Is always well presented and adheres to hotel’s grooming standard.
• Greets and bids farewell to guests and colleagues in a friendly and courteous manner.
• Consistentlyassistsand greets colleagues and guests efficiently and in a professional manner.
• Has extensive and full knowledge of the hotel’s food & beverage menustoprovide knowledgeable service of all products, including liquors and cocktails.
• Detailed knowledge of Mediterranean cuisine and culinary trends as trained on the job.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences and guest’s names to extend personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system including seat cover position or any allergens.
• Double checksorder list before "sending" ticket to the kitchen.
• Anticipates guest needs, as to where guests will never have to ask for anything or follow up.
• Verifies guest satisfaction with each table as whenever adequate based on guests and sequence of service and when main course served.
• Uses theguest’sname appropriately and communicates it to restaurant colleagues and managers.
• Serves the correct food and all condiments ina timelyand efficient manner and correct temperature.
• Arranges all tables following established standardsin a timely manner.
• Arranges andmaintainsall assigned side stations and continually stocks each station before and after every shift, ensures that the station never runs out of operating items.
• Consistently ensuresall silver and glassware is polished, wiped and spotless.
• Consistently keeps all side stations clean at all the times.
• Keepschairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure correct delivery.
• Makessure that all product served are accounted for on the final bill before presenting it.
• Up keepsand clearstables between courses throughout the dining experience.
• Picks up check before guest leaves and wisheseach and everyguest a warm farewell while thanking them for their visit.
• At the end of the shift,delivers all checks and reports to theappropriate placeaccording to established standards.
• Consistently follows the posted opening, closing and side duties as per established check lists.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses aHeartist approach - makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to managerimmediately.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries outadhocduties as assignedincluding butnot limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones,assistingin stock countinventoryand collecting Food & Beverage requisition on daily basis.

Learning & Development

• Activelyparticipatesin training activities to improve knowledge & skills.
• Attends daily briefing and monthly meeting conductedby the manager.
• Consistently developsin self-learning and development of food and beverage skills and knowledge.

Other Responsibilities

• Follows guidelines provided in colleague handbook.
• Understands and adheres to emergency procedures, health & safety requirements.
• Applies necessary precautions with regards to the hotel food safety and hygiene standards.
• Maintains good working relationships within the restaurant, culinary and stewardingteamsand the departments in the hotel.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibilityand sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).
• Bartending experience would be an advantage.
• Interpersonal skills - communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to changes.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.