Food & Beverage Executive (Hilton Singapore Orchard)

OUE Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a Food & Beverage Executive to ensure efficient service and satisfaction for guests within the restaurant. This role involves supervising team members, maintaining high customer service standards, and checking reservations. The ideal candidate has 1-2 years of experience in a similar position at a 4/5-star hotel, is motivated, flexible, and focuses on teamwork. Join us and help create exceptional experiences for our guests in a vibrant environment.

Qualifications

• 1-2 years in a similar position at a 4/5-star hotel.
• Motivated and committed with enthusiasm for learning new skills.
• Flexible and responsive to changing requirements.

Responsibilities

• Maintain high customer service focus and approach tasks with guests in mind.
• Supervise team members to ensure optimum service.
• Check daily reservations and ensure readiness.

Skills

Customer service focus

Problem resolution

Team cooperation

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Food & Beverage Executive is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.

What will I be doing?

As the Food & Beverage Executive, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the guests always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Understand dietary requirements and offer appropriate suggestions.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensure that all team members are briefed for the details of the shift ahead.
• Make sure that all areas are cleaned and maintained in accordance with operating procedure.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

An Food & Beverage Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 1-2 years in a similar position at a 4/ 5-star category hotel.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.