Food & Beverage Attendant (Room Service)

Carlton Hotel (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking candidates for a role focused on ensuring high standards of customer service and room service operations. Responsibilities include managing guest enquiries, maintaining service areas' cleanliness, and assisting in poolside operations. Candidates should possess general food and beverage experience, strong customer service skills, and relevant certifications. This position is perfect for those looking to thrive in a dynamic hospitality environment.

Qualifications

• Possesses F&B experience with general knowledge of restaurant/bar operations preferred.
• Good customer service skills in interacting with customers & co-workers.

Responsibilities

• Ensures acceptable grooming and customer service standard is met while on duty.
• Attends to phone calls, guest enquiries, requests, and takes orders promptly.
• Manages room service status and follows up on requests or orders.
• Prepares and checks par stock of room service supplies.
• Maintains cleanliness and tidiness of the room service work area.

Skills

Customer service skills

Knowledge of restaurant/bar operations

Education

GCE ‘N’/’O’ Levels or equivalent

WSQ basic food hygiene course certification

Job description

Job Responsibilities

1. Ensures acceptable grooming and customer service standard is met while on duty

1. Attends to phone calls and respond to guest enquiries, requests and take orders in a prompt and professional manner
2. Manages and monitors the room service status of the ‘Knowcross’ system, follow up request or orders
3. Prepares and checks par stock of room service supplies e.g. fruit baskets, condiments, mise en place etc.
4. Maintains cleanliness and tidiness of the room service work area.
5. Responsible for the upkeep of fridge, coffee machine, cutleries, crockeries and glassware etc.
6. Accounts for soiled cutleries, crockeries and glassware for washing and cleaning purposes
7. Coordinates and collects food order from kitchen to be delivered to guest rooms
8. Assists in poolside operations when the need arises e.g. relief during their lunch/ dinner break
9. Equips with updated knowledge of the Hotel’s products and services especially in the area of F&B promotions
10. Adheres to local regulations in regards of health, hygiene, safety and any other Government compliance requirements
11. Performs other duties and responsibilities as and when assigned by the Management

Education & Work Experience

• GCE ‘N’/’O’ Levels or equivalent
• Possesses F&B experience with general knowledge of restaurant /bar operations preferred
• Certified competent in WSQ basic food hygiene course or valid health/food handler requirements set by local government agency
• Good customer service skills in interacting with customers & co-workers